Meeting/Event Information

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Includes Dinner and 1.5 SHRM & HRCI Credits

Space

SHRM BASK: HR Expertise, Communication

Area of Expertise: Employee/Labor Relations

Course Summary:

This program will help participants:

• Define conflict and dispel misconceptions.
• Understand the effectiveness of a “SO What” approach to resolving disagreements
• Know why we need to “refrain from blame.”
• Discover “Boxers or Briefs”: which style defines you?
• Learn the importance and impact of Attitude.
• Learn the Dynamic 7 Cs of Conflict Resolution
• Understand why communication is key! 50 powerful techniques
• Know the Do’s, Don’ts, and Never’s of communication
• Learn how to resolve just about any dispute in 15 minutes (or less)
• Discover how to always be right and win every time (You’ll be surprised!)

Course Objectives:

• To provide attendees with a deeper understanding of conflict and its importance in our lives
• Clearly examine the distinction between conflict, arguing, and fighting
• Learn to diffuse a potentially explosive situation
• How to develop a solution-based approach to facilitate a speedier and mutually satisfying resolution
• Learn to communicate with clarity and confidence; know what to say and how to say it as well as how to avoid common mistakes that create misunderstandings and hurt feelings
• Discover how to resolve most disputes in 15 minutes or less (I do it all the time)
• Conclude as allies rather than adversaries leaving all parties satisfied with the outcome

Janet Pfeiffer, internationally known speaker, radio host, holistic life coach, and award-winning author, is one of today's most highly sought after seminar leaders with nearly 30 years’ experience. As a leading authority in the field of interpersonal skills such as anger management, conflict resolution, and communication, Janet serves as a consultant to such companies as the U.S. Army, U.S. Postal Service, AT&T, Hoffman-LaRoche, Rutgers University, Carnival Cruise Lines, United Way, YWCA, New Jersey Education Association. She’s spoken at the United Nations and Notre Dame University and is a former contributor to the Dr. Phil Show. Janet’s also a frequent speaker at Christian retreats addressing all areas of spiritual growth.

Janet received her N.J. State Certification in Domestic Violence and was a consultant and instructor at a battered women’s shelter for 15 years. She is a former columnist for the Jefferson Chronicle and Daily Record, hosted her own cable TV show for two years and two globally syndicated radio shows on Clearchannel iHeart Radio: Anger 911 and Between You and God for 6 years.

Janet’s been a contributing writer to many magazines including Woman’s World Magazine, has appeared in The Wall Street Journal, Huffington Post, and more than 50 other publications. Janet is also a frequent guest on radio and TV, appearing on NBC News, Fox News, CBS News, CNN, ABC News, The 700 Club, Lifetime, and more than 100 top radio stations. She was a regular guest on WGUN Radio (Relationship Thursdays with DJ Kay and Janet Pfeiffer) and Ebru Today.

As an author, Janet's books include The Great Truth, The Secret Side of Anger (endorsed by NY Times best-selling author, Dr. Bernie Siegel), Dying To Be Safe (solutions to school violence) 4 children’s books, and she’s co-authored 5 others, including one with Mark Victor Hanson (Chicken Soup For the Soul).Janet is the founder of “The Antidote to Anger Group” and "Reunion of Hearts", for estranged families. and a graduate of Englewood Cliffs College (now part of St. Peter’s).

www.PfeifferPowerSeminars.com

www.FromGodWithLove.net

[email protected]

201-213-8499