Meeting/Event Information

Approved for 1.5 SHRM and HRCI credits. Dinner provided by Mama's Cafe Baci.

BASK Competencies: Interpersonal and Business Leadership; HR Expertise

Areas of HR Expertise: Employee engagement and retention; Employee and Labor Relations

Workplace incivility can undermine employee morale, reduce productivity, and increase turnover. In this highly interactive session, HR professionals will explore practical strategies for fostering a culture of civility, respect, and professionalism. Through real-world experiences, role-playing exercises, and peer discussions, attendees will gain actionable tools to address and prevent workplace incivility. This session aligns with SHRM’s Interpersonal and Business Leadership Competencies and HRCI’s Employee Relations & Engagement Functional Area for recertification credit eligibility.

Learning Objectives:

Define Workplace Civility – Explain the concept of workplace civility, its impact on organizational culture, and key behaviors contributing to a respectful and inclusive environment.

Recognize and Address Uncivil Behaviors - Identify subtle and overt forms of workplace incivility, analyze their effects on employee well-being and productivity, and apply strategies for conflict resolution and accountability.

Integrate Civility into Workplace Practices – Develop and implement actionable policies, training programs, and communication techniques that promote respectful dialogue, active listening, and a culture of civility.

Presented by Nancy J. Arduengo, Ph.D., SPHR, SHRM-SCP, Organizational Development Expert | Executive Coach 

Dr. Arduengo is an experienced organizational development consultant with 20+ years of expertise in workplace culture, leadership, and conflict resolution. As founder of The ArdLen Group, LLC, she has designed and led workshops for organizations like IBM, IRS, Whole Foods, and NASA, equipping HR professionals and executives with actionable strategies for fostering effective, high-performing workplaces. 

Her work includes executive retreats, conflict resolution interventions, and employee dialogues, helping organizations navigate interpersonal challenges. With a Ph.D. in Human Development, an MS in Organization Development, and certifications in Prosci Change Management, EQi, DiSC, and MBTI, she combines research-driven insights with practical applications. Dr. Arduengo’s engaging facilitation style ensures participants leave with strategic tools to promote respect and collaboration.

Functional Area Organization: Org Effectiveness and Development, HR Competency: Relationship Management